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Application Maintenance
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Application Maintenance & Support

Support and Maintenance do not have to mean compromise in technical excellence and thought leadership.
As the role of technology in business changes from business enabler to business transformer, the range and complexity of systems and the dependence on them will only increase. Today’s IT organizations must address the need for stability, performance and functionality across an ever-increasing range of legacy, hosted and proprietary systems – and to do so in a way that unlocks system potential without additional cost burdens.

Today’s support challenges demand new models that are not based on resource numbers alone. Teams now need to have a deep understanding of the business, of the ERPs and packaged solutions in play, of ITIL® and Agile processes, and of the industry best practices. They also require a deeper level of integration with the ASM & Infrastructure, Development, and Testing teams.

Support requirements at this level are as much about increasing productivity as they are about maintaining/improving the quality of services. While classic SLA models track request-to-resolution metrics, they no longer provide enough actionable value to organizations. Next generation support is moving toward integrated development-test-support KPI environments designed to both track and improve results simultaneously.

Zan Info Solutions advantage

With a dedicated Support & Maintenance department, Zan Info Solutions has significant and direct experience in the support and maintenance of complex applications, platforms, and solutions – both 3rd party and those developed by Zan Info Solutions.

Our experience has taught us that, to be successful, a support program must:

  • Maintain a well-balanced team of talented and experienced engineers who are professional, easy to work with and strong communicators
  • Utilize a comprehensive set of tools covering all stages of application support and maintenance, configured and integrated with our clients’ tools
  • Follow reliable processes, policies and procedures so that resources can be added smoothly, requests, incidents, and tasks can all be performed and tracked closely, and key metrics/SLAs can be continuously monitored and refined

Zan Info Solutions Services

Throughout the entire application life-cycle we provide a range of services including:

  • Application Assessment and Audit (Architecture, Design, Performance)
  • Application Support: Incident Investigation, Troubleshooting, and Management
  • Application Maintenance: Problem Management and Root Cause Analysis (RCA)
  • Application Enhancement: Request for Change (RFC) Implementations, Functional Uplift
  • Application Performance Monitoring, Management, and Tuning
  • Release and Deployment Management integrated with Application Systems Management, Development and QA services
  • Preventive and Proactive Maintenance and Support
  • Application Transition and Consulting Services
  • Service Management utilizing HP, MS, Zan Info Solutions, and other 3rd party tools

Zan Info Solutions's engineering talent pool from Russia, Ukraine, Belarus, Poland, and Hungary leverage the intellectual, cultural, and multilingual capabilities of the CEE region.

Application Performance Management Services.

Every organization is experiencing growing application dependency in fast changing business environment, which requires organizations to get maximum from IT investments and rigorously focus on aligning IT to business objectives. It becomes a top priority to ensure that applications (online products and systems) are running at their peak performance with minimum downtime.

Zan Info Solutions offers distinct set of Services, Solution Accelerators and Application Performance Management (APM) Framework, leveraging our vast experience in the application development, operations and maintenance, to ensure that your enterprise has a reliable and resilient application eco-system.

Business Value

Zan Info Solutions Application Performance Management Framework and Services guarantee peak of application productivity and Return on Investment (ROI) by consolidating support activities. It leverages Application Development experience as well as Performance Tuning and Optimization competency providing unique toolkit enabling Support and Operations Teams to act proactively, guarantee faster resolution times minimizing Total Cost of Ownership (TCO).

Other benefits include:

  • Low services downtime and as a result increased revenues and improved productivity
  • Consolidated real-time insight into end-user experience, application components down to transaction level and supporting infrastructure
  • Operational Data Analytics to drive optimized application performance, capacity, and availability
  • Events correlation and Trending Analytics to proactive detect service degradation and performance slowdowns, before users, customers affected, and the business impacted
  • Decreased cost of ownership and operation and minimized time to market

What Zan Info Solutions Provides

Zan Info Solutions brings you a unique offering that streamlines your online applications performance and management by making operations efficient and proactive. Our extensive domain expertise, vast application development, operations and maintenance experience ensure our ability to successfully cater to your needs.

Zan Info Solutions Application Performance Management Framework is a holistic, technology agnostic end-to-end APM framework with a set of services tailored to the needs of support teams that provides a complete,application-centric 360‑degree view into the performance of critical applications (online product and systems) from underlying infrastructure up to end-user experience. The framework is compatible with every APM tool available on the market, like Microsoft System Center Operations Manager.Compuware APM (dynaTrace; Gomez);Opnet APM; IBM Tivoli APM; Quest Foglight APM, and other APM solutions and tools.

We add value to the engagement by:

• Leveraging our competency and long-term experience in Performance Testing, Analysis and Tuning of Enterprise Applications and Systems
• In-house and ready to use Solution Accelerator that accumulates and packages many years of our experience in Application Design and Development
• Running DevOps and leveraging synergies between Application Development and Maintenance (ADM) and Infrastructure Support and Operations (IS)
Zan Info Solutions Operations Framework (EOF) integrates Service Management and aligns our deliverables with business objectives. EOF is based on ITIL® processes, adheres to COBIT governance and applies Lean Six Sigma for continual service improvement.

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